SteamBrite Cancellation & Rescheduling Policy
We reserve technician time specifically for each appointment. If you need to cancel or reschedule, we're always happy to help. We just ask for as much notice as possible.
Last updated: October 30, 2026
Quick Policy Summary
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24 hours' notice
Please give at least 24 hours' notice to cancel or reschedule.
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Late cancellation or missed visit
Canceled within 24 hours or missed appointments may be subject to a $50 fee.
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No access counts as missed
Includes visits where we can't access the property or reach you.
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On-site requirements
A dispatch fee applies if service is refused due to client non-compliance.
We ask for at least 24 hours' notice if you need to cancel or reschedule. Appointments canceled within 24 hours or missed appointments may be subject to a $50 fee. This includes situations where our technician arrives but is unable to access the property or reach the customer.
Please note: Arrivals that result in a refusal of service due to client non-compliance are subject to a standard dispatch fee. See on-site requirements below for details.
Why we have this policy
We reserve technician time specifically for each appointment, so when a cancellation happens with short notice it's often difficult to fill that spot. The fee helps cover that reserved time and allows us to continue providing reliable scheduling for all customers.
Need to make a change?
If you need to reschedule or cancel, just call or text us at (937) 956-1885 as soon as possible. The more notice you can give, the better. If your plans change, we're always happy to help get you back on the schedule.
Help your appointment go smoothly
A few simple steps keep your visit on track and help you avoid a missed-visit fee.
- Watch for your reminders. We send an email reminder 2 days before your appointment and a text reminder 1 day before, so you have time to make changes before the 24-hour window.
- Plan for your arrival window. Make sure someone can let us in during the time window you were given, or arrange access ahead of time.
- Keep your phone nearby. Your technician may call or text when they're on the way or if they can't get in.
- Clear the area if you can. Remove electronics, plants, lamps, and breakables. Our technicians can move light, non-breakable furniture.
- Running into a conflict? Call or text (937) 956-1885 as soon as you know. We'll help find a new time.
Common questions
What is your cancellation or no-show policy?
We ask that you give at least 24 hours' notice if you need to cancel or reschedule an appointment. Appointments canceled within 24 hours or missed appointments, including no-shows, may be subject to a $50 fee.
What counts as a no-show?
A no-show occurs when our technician arrives for the scheduled appointment but is unable to access the property or reach the customer.
Why do you charge this fee?
We reserve technician time specifically for each appointment, so when a cancellation happens with short notice or a technician is unable to complete a scheduled visit, it's often difficult to fill that time. The fee helps cover that reserved time and keeps our schedule reliable for all customers.
What are the on-site requirements for a scheduled service?
SteamBrite maintains strict professional standards for safety and quality. Our technicians perform a pre-inspection of all areas before beginning work.
If a service cannot proceed because a client refuses to sign required liability waivers (for pre-existing conditions) or declines the professional pretreatment protocols necessary for the job, a $50 dispatch fee is applied. This fee covers the labor, fuel, and specialized equipment costs already committed to your reserved time slot.
Need to reschedule or have a question?
Call or text SteamBrite and we'll be happy to help.